Privacy Policy
Effective Date: November 1, 2025
Thank you for visiting MettleMark (hereinafter referred to as "the Store"). We highly value your privacy and the security of your personal information. This Privacy Policy is designed to clearly explain how the Store collects, uses, stores, and protects your personal information, as well as the rights you are entitled to. By accessing the Store's website (mettlemark.com), browsing products, placing orders, or using related services, you acknowledge that you have read, understood, and agreed to all terms of this Policy.
I. Personal Information We Collect
The Store only collects personal information necessary to provide services, mainly categorized into the following two types:
1. Order-Related Information
When you complete a purchase or attempt to place an order with the Store, we collect necessary order information to fulfill the transaction, including:
- Personal identification information: Full name, contact phone number, email address
- Transaction-related information: Shipping address, billing address, payment information (e.g., credit card number, payment account details; Note: Payment information is encrypted through Shopify's payment system, and the Store does not directly store complete sensitive payment data)
- Order details: Model of metal seal purchased, customization parameters, quantity, order number, etc.
2. Device & Browsing Information
When you visit the Store's website, we collect device and browsing data through automated technologies to optimize website experience and prevent risks, including:
- Device information: Browser type, operating system, device model, IP address, time zone settings
- Browsing behavior: Pages visited, product browsing history, search keywords, duration of visit, referral source
- Technical data: Data generated by tracking technologies such as Cookies, log files, and Web Beacons
Cookie Notice Cookies are small text files stored on your device to remember your preferences (e.g., language settings, shopping cart status). You can disable non-essential Cookies through your browser settings, but this may affect the normal functionality of certain website features. For more information about Cookies, please visit www.allaboutcookies.org.
II. Purposes of Using Personal Information
We strictly use the collected personal information for the following legitimate purposes and will not exceed the necessary scope:
- Fulfill order obligations: Process payments, arrange production and delivery of metal seals, send order confirmations and logistics notifications, and provide after-sales services
- Customer communication: Respond to your inquiries, complaints, or after-sales requests, and provide necessary order-related notifications
- Risk prevention: Screen for order fraud, protect website security, and identify potential risks through information such as IP addresses
- Service optimization: Analyze user browsing and purchasing behavior to improve website functions, product displays, and customization services (all analytical data will be anonymized)
- Marketing communications: With your consent, send you metal seal-related new product notifications, customization offers, promotional activities, and other information (you can unsubscribe at any time)
- Compliance requirements: Comply with relevant laws and regulations such as taxation and accounting, and retain necessary transaction records
III. Sharing and Disclosure of Personal Information
The Store promises not to sell, rent, or share your personal information with irrelevant third parties, and will only disclose information in the following limited circumstances:
- Cooperation with service providers: Share necessary information with third-party service providers assisting the Store's operations, including:
- Shopify Platform: For store operation, order processing, and payment management (subject to Shopify's Privacy Policy)
- Logistics service providers: Provide shipping address and contact information to complete delivery
- Payment processors: Encrypt and transmit payment-related information to complete transactions
- Data analytics service providers: Provide anonymized browsing data to optimize services (excluding personally identifiable information)
- Legal compliance requirements: May disclose necessary information when receiving court subpoenas, legal orders, or government regulatory requests, or to protect the legitimate rights and interests of the Store, users, and the public
- Business transfer scenarios: If the Store undergoes merger, acquisition, restructuring, or asset transfer, your personal information may be transferred to the transferee as part of the assets, and the transferee will continue to abide by the terms of this Privacy Policy
IV. Personal Information Protection Measures
We adopt industry-standard security technologies and management measures to protect your personal information from unauthorized access, use, or disclosure:
- Data encryption: Sensitive data such as order information and payment information is transmitted through SSL (Secure Socket Layer) encryption technology and stored on protected secure servers
- Access control: Only authorized personnel can access personal information and must comply with strict confidentiality obligations
- Security audits: Conduct regular security system inspections and audits to prevent network attacks and data leakage risks
- Third-party security requirements: Require cooperating third-party service providers to comply with the same security standards and sign data processing confidentiality agreements
Please note that internet transmission and data storage involve certain security risks, and the Store cannot fully guarantee the absolute security of data transmission. You shall bear the corresponding risks arising from the use of network services.
V. Your Rights and Choices
In accordance with relevant regulations such as GDPR, you have the following rights regarding your personal information, and the Store will provide relevant assistance free of charge:
- Right of access: Inquire about the collection and use of your personal information
- Right to rectification: Request correction of inaccurate or incomplete personal information
- Right to erasure: Request deletion of your personal information where permitted by law (excluding special circumstances such as transaction records that need to be retained)
- Right to withdraw consent: Withdraw consent to marketing communications at any time (via the unsubscribe link in emails or by contacting customer service)
- Right to data portability: Request access to your personal information in a structured format for transfer to other service providers
- Right to complain: Lodge a complaint with the local data protection authority if you believe your personal information has been improperly processed
To exercise the above rights, please contact us through the contact information below. We will respond to your request within 15 working days (to verify your identity, we may ask you to provide information such as order number and registered email address).
VI. Retention Period of Personal Information
We only retain your personal information for a reasonable period necessary to achieve the collection purposes:
- Order information: Retained for 3 years from the date of order completion (for after-sales dispute resolution, tax compliance, etc.)
- Browsing information: Anonymized data may be retained permanently for service optimization; personally identifiable browsing data is retained for 6 months
- Marketing information: Contact information used for sending marketing content is retained until you withdraw consent, after which it will be immediately ceased from use and deleted
After the retention period expires, we will anonymize or securely delete your personal information. Anonymized data is no longer considered personal information and may be used for other legitimate purposes.
VII. Children's Privacy Protection
The Store's products and services are not intended for children under the age of 13, and we will not intentionally collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will immediately delete the relevant data. If you are a child's guardian and discover such a situation, please contact us promptly.
VIII. Updates to the Privacy Policy
The Store may revise this Privacy Policy in response to changes in laws and regulations, business adjustments, or technological updates. The updated Privacy Policy will be posted in a prominent location on the website, with the effective date updated. For material changes (e.g., substantial changes to the scope of information collection or purposes of use), we will notify you via email or website pop-up.
Your continued use of the Store's services constitutes acceptance of the updated Privacy Policy; if you do not agree, you should cease using the Store's services.
IX. Contact Information
If you have any questions, complaints, or need to exercise relevant rights regarding this Privacy Policy, please contact us through the following channels:
- Store Name: MettleMark
- Contact Email: mettlemark@outlook.com
- Business Address: No. 100-10 Hujia Shan Road, Zhangzhou Investment and Development Zone, Zhangzhou City, Fujian Province, P.R. China